Privacy Policy

1. About this Privacy Policy

This Privacy Policy applies to the CommerceForge website, including commerceforge.ae, its landing pages, contact forms, consultation forms and other pages that link to this policy.

In this policy, “CommerceForge”, “we”, “our” and “us” refer to the business operating the CommerceForge website and providing ecommerce strategy, design, development, catalog, integration and support services.

By submitting personal information through our website, you acknowledge that your information will be handled as described in this policy.

2. Information We May Collect

Depending on how you interact with the website, we may collect the following categories of information:

Information you submit directly

• Your full name.
• Your email address.
• Your mobile number or WhatsApp number.
• Your company, brand or organisation name.
• Your business type, such as B2C, B2B, wholesale, marketplace or an existing ecommerce platform.
• Information about your project, products, catalog, required features, integrations, budget, timing or business objectives.
• Your preferred consultation date or communication method, where applicable.
• Any other information you voluntarily include in an enquiry, email, call or WhatsApp message.

Technical and usage information

• Internet Protocol address.
• Browser type and device information.
• Operating system.
• Website pages viewed and approximate visit times.
• Referring website or source.
• Marketing attribution information, including UTM source, medium, campaign, keyword, advertisement, device and network information.
• Google advertising identifiers such as GCLID, GBRAID or WBRAID where available.
• Cookie, analytics and security information.

3. How We Collect Information

We may collect information when you:

• Complete a contact or consultation form.
• Request a free ecommerce scope review.
• Book or request a call.
• Contact us by email, telephone or WhatsApp.
• Subscribe to an email newsletter.
• Visit or interact with our website.
• Click an advertisement or campaign link that directs you to CommerceForge.

Some technical information may be collected automatically by cookies, analytics services, security tools, server logs and advertising attribution technologies.

4. How We Use Personal Information

We may use your information to:

• Respond to your enquiry.
• Contact you regarding a requested consultation, meeting or ecommerce project.
• Understand your business, ecommerce model and project requirements.
• Prepare project recommendations, estimates, proposals or scope documents.
• Provide ecommerce development, implementation, catalog, integration or support services.
• Maintain records of enquiries and customer communications.
• Improve our website, forms, services and customer experience.
• Measure website and advertising performance.
• Prevent spam, abuse, fraud and malicious activity.
• Comply with applicable legal, regulatory, accounting or dispute-resolution requirements.

5. Basis for Processing

Depending on the circumstances, CommerceForge may process personal information:

• With your consent, such as when you submit a form or request communication.
• To take steps requested by you before entering into a contract.
• To perform a contract or provide requested services.
• For legitimate business purposes, such as website security, enquiry management, service improvement and fraud prevention, where these interests do not override your rights.
• To satisfy applicable legal or regulatory obligations.

6. When Information May Be Shared

CommerceForge does not sell or rent personal information.

Information may be shared only where reasonably necessary with:

• Employees, authorised team members and contractors who require access to respond to your enquiry or provide services.
• Website hosting, cloud infrastructure, database, email, analytics, security, customer-management and technical service providers.
• Professional advisers such as legal, accounting or insurance advisers where necessary.
• Government, regulatory, judicial or law-enforcement authorities where disclosure is legally required.
• A purchaser, successor or adviser in connection with a legitimate business restructuring, merger, acquisition or transfer, subject to appropriate confidentiality protections.

Service providers are expected to use personal information only for the agreed service and to apply appropriate confidentiality and security safeguards.

7. International Data Transfers

Some technology, cloud, analytics, email, security or communications providers may process information on servers located outside the United Arab Emirates.

Where personal information is transferred internationally, CommerceForge will take reasonable steps to use reputable providers and appropriate contractual, organisational or technical safeguards, subject to applicable law.

8. How Long We Keep Information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including:

• Responding to and following up on enquiries.
• Managing potential or active customer projects.
• Maintaining business and communication records.
• Meeting contractual, accounting, tax, legal, security or dispute-related requirements.

Enquiries that do not result in a project may be retained for a reasonable follow-up period and may then be deleted, anonymised or archived unless a longer period is required by law or reasonably necessary for record keeping.

9. Information Security

CommerceForge uses reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction.

These safeguards may include:

• HTTPS encryption for website communications.
• Restricted access to administrative systems.
• Authentication and access controls.
• Secure hosting and database controls.
• Anti-spam and automated-abuse protection.
• Software maintenance and security monitoring.

No internet transmission or storage system can be guaranteed to be completely secure. You should avoid submitting passwords, payment-card information, confidential credentials or sensitive personal information through general enquiry forms.

10. Cookies and Analytics

CommerceForge may use cookies and similar technologies to operate the website, understand visitor behaviour, remember preferences, protect forms and measure advertising performance.

These technologies may support:

• Essential website functionality.
• Security and fraud prevention.
• Website traffic and performance measurement.
• Google Analytics reporting.
• Google Ads campaign measurement and attribution.

You may control or remove cookies through your browser settings. Disabling certain cookies may affect some website functions or the accuracy of analytics and attribution.

11. Google reCAPTCHA

CommerceForge uses Google reCAPTCHA to protect forms against spam, automated submissions and malicious activity.

reCAPTCHA may collect technical information such as your IP address, browser and device data, interaction patterns and other signals used to determine whether a submission is likely to have been made by a person.

The use of reCAPTCHA is subject to Google’s applicable privacy policy and terms.

12. Marketing Communications

CommerceForge may send marketing or service information only where you have requested it, subscribed to it, consented to it, or where otherwise permitted by applicable law.

You can ask us to stop marketing communications at any time by:

• Using an unsubscribe option in an email.
• Emailing info@commerceforge.ae.
• Asking us through the same communication channel used to contact you.

Service-related messages necessary to respond to an enquiry or manage an active project may still be sent.

13. Your Privacy Rights

Subject to applicable law and any permitted exceptions, you may ask CommerceForge to:

• Confirm whether your personal information is being processed.
• Provide information about the data and purposes of processing.
• Correct incomplete or inaccurate information.
• Delete personal information where appropriate.
• Restrict or stop certain processing.
• Object to the use of your information for direct marketing.
• Withdraw consent where processing relies on consent.
• Request transfer of eligible personal information where technically feasible and legally applicable.

We may request reasonable information to verify your identity before acting on a privacy request. Some information may need to be retained where required by law, necessary for legal claims, or required for legitimate business records.

14. Children’s Privacy

CommerceForge’s services are intended for businesses, professionals and adults seeking ecommerce services. The website is not intentionally directed to children, and we do not knowingly seek to collect personal information from children.

A parent or guardian who believes that a child has submitted personal information may contact us to request review and appropriate deletion.

15. External Websites and Services

The CommerceForge website may contain links to external services, social-media platforms, WhatsApp or other third-party websites.

CommerceForge is not responsible for the privacy, security or content practices of independent third-party websites. You should review the relevant third party’s privacy information before submitting personal data.

16. Changes to This Privacy Policy

CommerceForge may update this Privacy Policy to reflect changes in website features, business practices, technology, service providers or legal requirements.

The effective date displayed at the top of this page will be updated when material revisions are published. Continued use of the website after an update is subject to the revised policy.

17. Contact CommerceForge

For questions about this Privacy Policy or to make a request concerning your personal information, contact CommerceForge using the details below.